Introduction

The Navtech Customer Self-Service Portal (https://navtechradar.topdesk.net/tas/public/login/form) provides our customers with a convenient on-line resource which is available to them 24x7x386.

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Contents

Requesting a SSP account

A SSP account is available to all our customers.

To request an account, simply email support@navtechradar.com with your name (as you would like it to appear on our system), a contact number, company details and the serial number of one of the radar sensors that you’ve purchased from us.

You will then receive a “Welcome to Navtech Customer Support” email after we’ve validated your request. This email will include your SSP username details and the steps to follow to set your SSP password.

Company Details Needed

Please include the following company details when submitting your request

• Company Name

• Company Registered Office Address

Self-Service Portal Home Page

On logging into the Navtech Customer Self-Service Portal, you will be presented with the following “home” page.

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My Calls & Changes

To see a list of all your calls and changes.

A call is opened each time you log a request for support, or assistance. A change will be opened when a radar sensor is returned for repair or service.

From this tile you will be able to interact with the Service Operations team on the support requests that you’ve logged with us and get updates on the progress of the repair, or service.

My Assets

To see a list of the hardware, and software, assets that you have registered with us.

My Support Contract

To manage your support contract.

Report an issue (Incident Management)

The incidents are faults (or issues) and/or events that have occurred which have resulted in an unplanned interruption of service or a reduction in the quality of the service. The fault, issue or event, could be detected by a user of the service or by systems/processes that performs  monitoring function which are reported manually or automatically.

The response to an Incident will be to to restore normal service operation within the SLA in your service contract and minimise the adverse impact on the customer due to the interruption to and/or reduction in quality of the service.

From this page you are able to report incidents related to any part of the solution supplied by us.

Make a request (Service Request Management)

A service request is a request information, or a service, and can be submitted whenever they are needed. They are different to incidents in that they are not initiated by a fault or an issue that has resulted in the degradation of the service being provided our solution.

Some service requests are available to all organisations that have purchased our solutions at no charge, others included in their service contract and provided for no additional change. Others incur additional charges and are only provided once the commercials have been agreed.

Sales Catalogue

From this page you are able to log calls that will help you get quotes for the following

1. New radar components, service kits or ancillary items.

2. New Radars

3. Services

4. Software

5. Support Contracts

6. General Sales Enquiry

Knowledge Base

Articles that enable you to resolve issues that you may encounter.

Feedback

We'd love to hear from you, please feel free to tell us what we're doing well and where you feel we can improve.

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