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Introduction

The Navtech Customer Self-Service Portal (https://navtechradar.topdesk.net/tas/public/login/form) provides our customers with a convenient on-line resource which is available to them 24x7x386.

Contents

Requesting a SSP account

A SSP account is available to all our customers.

To request an account, simply email support@navtechradar.com with your name (as you would like it to appear on our system), a contact number, company details and the serial number of one of the radar sensors that you’ve purchased from us.

You will then receive a “Welcome to Navtech Customer Support” email after we’ve validated your request. This email will include your SSP username details and the steps to follow to set your SSP password.

Please include the following company details when submitting your request

  • Company Name

  • Company Registered Office Address

Current SSP Home Page

On logging into the Navtech Customer Self-Service Portal, you will be presented with a “home” that page that is determined by your support contract.

If any of the tiles shown here are not present on your home page, then that means that your support contract does not include that option.

To see a list of all your calls and changes.

A call is opened each time you log a request for support, or assistance. A change will be opened when a radar sensor is returned for repair or service.

From this tile you will be able to interact with the Service Operations team on the support requests that you’ve logged with us and get updates on the progress of the repair, or service.

To see a list of the hardware, and software, assets that you have registered with us.

To manage your support contract.

For customers with Hardware Warranty.

To request support on an item of hardware that we’ve supplied, to schedule a service, to purchase a new item of hardware or a loan a radar unit.

For customers with Software Warranty, Software Site Support or NavCover+

Calls relating to the licensing of the software supplied by us (e.g ClearWay, AdvanceGuard, SafeGuard, Vertex or Terran360 ).

Available to all customers.

For calls relating to the delivery, and/or, collection of hardware items supplied by us to/from our repair workshop.

Available to all customers

For calls relating to value added services such as training, installation, upgrades or on-site assistance.

Articles that enable you to resolve issues that you may encounter.

Coming soon - new SSP Home Page

We are in the process of updating our system so that, on logging into the Navtech Customer Self-Service Portal, all customers will be presented with the following “home” that page.

Watch this space for more details.

Related Information

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