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Occasionally, there may be a problem when using Witness. Please read this troubleshooting guide, which addresses some of the most common software issues, and will hopefully help you find a solution.

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1. Check the settings in the User Details:
   

   

2. Navigate to the Background Display settings and check to see if there is a background image option selected. If there is not then you can check to see if there is a background or static image which would normally be applied.

3. If the Background Map Type is set to None, then click Edit:
   

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4. Then select either Google Map or Open Street Map from the Background Map Type drop-down list:
   

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5. If you select Google Maps, there are additional options:
   

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6. Make a selection and click Save.

7. Return to the Live screen and adjust the transparency slider if required to see the background image.

8. For more information about background images please see the following pages: Displaying a Map Adding a Background Image Adding a Background Image in ClearWay™

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1. Check that the camera has been added to the Camera Controller:
   

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Incorrect Stream Format

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1. This setting can be changed in the UI Stream within User Settings - not Camera Settings.

2. You will need to check what the correct Stream Format is, as it will vary depending on the camera model.
   

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VLC Media Player has not been installed

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