Support
Navtech Radar Ltd offer comprehensive support services both pre and post radar commissioning to ensure you get the best performance and support for your radar installation.
Navtech Radar Ltd have a dedicated Customer Services Support Centre that can offer 1st and 2nd line technical support for both hardware and software queries. The centre is staffed by a highly skilled technical team who can advise and offer support with any technical questions both pre and post commissioning. In the event a fault cannot be diagnosed remotely or a repair is required, the team can arrange for your radar to be returned to base for further diagnostic tests or repair.
Navtech Radar Ltd also offer a number of support plan options during the lifetime of your radar, offering peace of mind for your installation.
For further information on the support plan options or any technical questions please contact the Customer Services Support Centre on +44 (0) 1235 832419, or email at support@navtechradar.com
Caution
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The radar unit uses an SD Memory card for operational functions. These memory devices can suffer corruption if power is removed unexpectedly during key operational stages of use. Users are warned that once power is applied to the unit it should not be removed within the first 2.5 minutes of power on, in order to allow the system to complete its boot cycle. In addition, power to the unit should not be removed during or for 30 seconds after firmware upgrades or configuration changes made from within Vertex. |
Patent Information:
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Patent No.: GB 2 518 344 US Patent Application No.: US14/901 862 International Application No.: PCT/GB2014/052018 |