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Company Name
Company Registered Office Address
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Self-Service Portal Home Page
On logging into the Navtech Customer Self-Service Portal, you will be presented with a the following “home” that page that is determined by your support contract.
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If any of the tiles shown here are not present on your home page, then that means that your support contract does not include that option.
My Calls
My Assets
My Support Contract
Hardware Support
Software Support
License Support
Shipping Support
Value Added Services
Knowledge Base
Coming soon - new SSP Home Page
We are in the process of updating our system so that, on logging into the Navtech Customer Self-Service Portal, all customers will be presented with the following “home” that page.
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page.
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My Calls & Changes
To see a list of all your calls and changes.
A call is opened each time you log a request for support, or assistance. A change will be opened when a radar sensor is returned for repair or service.
From this tile you will be able to interact with the Service Operations team on the support requests that you’ve logged with us and get updates on the progress of the repair, or service.
My Assets
To see a list of the hardware, and software, assets that you have registered with us.
My Support Contract
To manage your support contract.
Report an issue (Incident Management)
The incidents are faults (or issues) and/or events that have occurred which have resulted in an unplanned interruption of service or a reduction in the quality of the service. The fault, issue or event, could be detected by a user of the service or by systems/processes that performs monitoring function which are reported manually or automatically.
The response to an Incident will be to to restore normal service operation within the SLA in your service contract and minimise the adverse impact on the customer due to the interruption to and/or reduction in quality of the service.
From this page you are able to report incidents related to any part of the solution supplied by us.
Make a request (Service Request Management)
A service request is a request information, or a service, and can be submitted whenever they are needed. They are different to incidents in that they are not initiated by a fault or an issue that has resulted in the degradation of the service being provided our solution.
Some service requests are available to all organisations that have purchased our solutions at no charge, others included in their service contract and provided for no additional change. Others incur additional charges and are only provided once the commercials have been agreed.
Sales Catalogue
From this page you are able to log calls that will help you get quotes for the following
New radar components, service kits or ancillary items.
New Radars
Services
Software
Support Contracts
General Sales Enquiry
Knowledge Base
Articles that enable you to resolve issues that you may encounter.
Feedback
We'd love to hear from you, please feel free to tell us what we're doing well and where you feel we can improve.
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Related Information
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