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If any of the tiles shown here are not present on your home page, then that means that your support contract does not include that option.

My Calls

To see a list of all your calls and changes.

A call is opened each time you log a request for support, or assistance. A change will be opened when a radar sensor is returned for repair or service.

From this tile you will be able to interact with the Service Operations team on the support requests that you’ve logged with us and get updates on the progress of the repair, or service.

My Assets

To see a list of the hardware, and software, assets that you have registered with us.

My Support Contract

To manage your support contract.

Hardware Support

For customers with Hardware Warranty.

To request support on an item of hardware that we’ve supplied, to schedule a service, to purchase a new item of hardware or a loan a radar unit.

Software Support

For customers with Software Warranty, Software Site Support or NavCover+

License Support

Calls relating to the licensing of the software supplied by us (e.g ClearWay, AdvanceGuard, SafeGuard, Vertex or Terran360 ).

Shipping Support

Available to all customers.

For calls relating to the delivery, and/or, collection of hardware items supplied by us to/from our repair workshop.

Value Added Services

Available to all customers

For calls relating to value added services such as training, installation, upgrades or on-site assistance.

Knowledge Base

Articles that enable you to resolve issues that you may encounter.

Coming soon - new SSP Home Page

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